Emily's Cakes

Emily’s Cakes Privacy Policy

Privacy Policy
Effective Date: 5 May 2025

1. Introduction
Emily’s Cakes (“we”, “us”, or “our”) is committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.emilyscakes.co.za or engage with us through other means.

2. Information We Collect
We may collect and process the following personal information:

  • Contact Information: Name, email address, phone number, and physical address.
  • Order Details: Information related to your orders, including cake preferences, event dates, and delivery instructions.
  • Payment Information: Billing details necessary to process payments.
  • Communication Records: Correspondence via email, WhatsApp, or other communication channels.
  • Website Usage Data: Information about your interactions with our website, such as IP address, browser type, and pages visited.

    • 3. How We Use Your Information
    We use your personal information to:

  • Process and fulfill your orders.
  • Communicate with you regarding your orders or inquiries.
  • Improve our products, services, and customer experience.
  • Send you promotional materials, if you have opted in to receive them.
  • Comply with legal and regulatory obligations.

    • 4. Sharing Your Information
    We do not sell or rent your personal information to third parties. We may share your information with:

  • Service Providers: Third-party vendors who assist in order fulfillment, payment processing, or website operations.
  • Legal Authorities: When required by law or to protect our rights and safety

    • 5. Data Security
    We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or destruction. However, please note that no method of transmission over the Internet is entirely secure.

    6. Your Rights
    Under POPIA, you have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of your personal information.
  • Object to the processing of your personal information.
  • Lodge a complaint with the Information Regulator.

    • To exercise these rights, please contact us at cakes.emilys@gmail.com.

    7. Cookies and Tracking Technologies
    Our website may use cookies and similar technologies to enhance user experience and analyze website traffic. You can set your browser to refuse cookies, but this may limit your use of certain features on our website.

    8. Third-Party Links
    Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

    9. Changes to This Policy
    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

    10. Contact Us
    If you have any questions or concerns about this Privacy Policy, please contact us:

  • Email: cakes.emilys@gmail.com
  • Phone: +27 11 487 0575 / +27 76 018 8562
  • Address: 63 Eckstein Street, Observatory, Johannesburg, 2198

  • Read More

  • Contact Us

    Tel: +27 11 487 0575

    cakes.emilys@gmail.com

    Copyright © Emily's Cakes - All Rights Reserved

    • Want to talk? Call us on +27760188562 between 8:30AM and 5:00PM